1. Platform Terms and Conditions
1.2 The term “you” “your” “Core 8” (or a similar reference) refers to you as the user of the Platform and the term “us” “our” “we” refers to us, as the owner of the Platform (domiciled in the United Arab Emirates) and its affiliates, subsidiaries and related entities.
1.2 By using or viewing the Platform, you consent (without any limitation or qualification) to the Terms regardless of whether you have registered on the Platform or not.
1.3 Please read our terms carefully and thoroughly. If you do not accept these Terms, you must neither use the Platform nor make a booking through the Platform for any class.
2. THE PLATFORM
2.1 Core 8 provides a booking service through the Platform for a range of various wellness classes (i.e. Yoga, Pilates, Reiki, etc.) that are performed in each and every case by independent and licensed teachers (“Teachers”).
2.2 In providing a booking service through the Platform, Core 8 facilitates potential clients with Teachers, administering the relationship between such Teachers and clients. Core 8 has no responsibility for any bookings made through us since we are only a booking Platform. You are responsible to properly review and research the classes offered by the Teachers and make your own decision whether you would like to proceed with the booking through the Platform.
2.4 When registered on our Platform, you will be able to book a class at a time and place of your choosing, with the Teacher of your choice. We will then connect you with that Teacher and you will be able to book and pay for that class through the Platform, subject to the Teacher’s availability.
2.5 Neither do we provide nor intend to provide ourselves, the classes that are listed or provided by the Teachers. We may however include on the Platform, a small statement about why we like a particular class or a special note about certain Teachers, however this cannot be construed as warranty, guarantee, certification, approval, confirmation or vetting of any type and you are fully responsible for your own review and due diligence of classes and Teachers booked by you.
2.6 The Platform does not deal with nor wishes to deal with, any individual, user or entity that has international sanctions (whether trade, military, economic or otherwise) against them by an international, national or regulatory authority. If you are one of such sanctioned individuals or entities, belong to a sanctioned country or entity or region, or regularly deal with sanctioned individuals or entities, please DO NOT use the Platform. The Platform and us, do not and will NOT deal or provide any services to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of UAE.
2.9 You are responsible to maintain all records of your transactions undertaken by you on the Platform including these Terms and any applicable policies and regulations related to your transaction.
3. USE OF THE PLATFORM
3.1 The Platform may be accessed on smartphones through a downloaded smartphone application.
3.2 In the case where children or minors under the age of eighteen (18) years, are pre-booked to attend a class such as Kids Yoga, there must be a parent or legal guardian present at all times during the class.
4. YOUR REPRESENTATIONS AND WARRANTIES
4.1 In using the Platform or accessing booking services, you represent and warrant to us (without restriction or condition or limitation):
1. You are an individual of 18 years and older, are legally allowed to view and transact on the Platform in accordance with applicable laws;
2. You are aware the Platform can currently be globally accessed however booking services are only currently limited to the United Arab Emirates which may however be extended in the future at the discretion of Core 8;
3. You have provided valid, true and accurate information at the time of Registration (defined in 5.2);
5. The Platform and any content on and from the Platform will be used for your own personal use only in accordance with the Terms. You will not commercialise the Platform in any manner;
6. The security of your username and password on the Platform shall be your sole responsibility and you will immediately notify us if you lose access to your user account;
7. In accessing the Platform you will not seek to interrupt, interfere or act in any manner whatsoever that may be contrary to the Terms or the laws of the United Arab Emirates;
8. As a user, booking classes through the Platform, it is your responsibility to ensure you are certain and understand all aspects of any classes prior to making any booking;
9. Downloads from the Platform are not permissible and no content may be copied, shared, transferred or used in any manner except for booking classes in accordance with these Terms;
10. We are not a provider, developer, manager, operator, broker, advisor, seller or re-seller of any services or products offered through the Platform;
11. The Teachers are independently licensed individuals who are not sponsored by, nor form part of the owners of the Platform;
12. You are solely responsible for the type and level of disclosures of information you make to any Teachers or that you provide to us;
13. You shall not create any commercial relationship with any Teachers outside the Platform and any bookings with Teachers shall always be undertaken through the Platform;
14. We do not make any guarantees or representations about the quality, timeliness, safety or delivery of anything relating to the Platform and you agree that we are relieved and indemnified from any issues or claims between you and any Teachers or other users on the Platform. Your relationship with the Teachers, if any, is unrelated to us and you shall not involve us in any issues (whether contentious or otherwise).
5. BOOKING PROCESS AND PAYMENT
5.1 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to:
(i) access and use the Platform solely in connection with its indicated use; and
(ii) access and use any content, information and related materials that may be made available through the Platform, in each case solely for your personal use. Any rights not expressly granted in these Terms are reserved by us.
5.2 ‘Registration’ on the Platform means and includes providing basic personal information such as name, contact details and private password to us for the purposes of making a booking or completing a purchase transaction through the Platform (“Registration”). Registration is necessary to book any class with Teachers.
5.3 Upon Registration you accept to receive emails from us for the receipt of information, advertisement, and details relevant to Registration or to your use of the Platform. Any Registration is restricted to one user per Registration and is not transferable to any third party, unless authorised otherwise by us.
5.4 We retain complete rights at any time and without reason, advance notice, limitation or liability, to terminate or restrict your access to the Platform or not accept or decline Registration of a user account or to not accept or decline any requests whatsoever.
5.5 Once Registration is complete, you can make a booking request through the Platform by searching the discipline, time, location, language spoken by Teacher
or Teacher required. Failure to provide complete and accurate information at the time of booking a class, may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Teacher to provide the class as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation. We are not responsible if you provide incorrect, inaccurate, false, misleading information and no refunds, compensation or rescheduling will be permitted in such case.
5.6 You may only book a class up to a maximum of twelve (12) weeks in advance, subject to specific terms and conditions of each class. Once your booking is accepted and confirmed by the Teacher, you will receive confirmation of your class by email.
5.7 Your payment details will be requested at the time of booking and full payment will be collected when you receive the booking confirmation email confirming your class with the Teacher. For clarification, payments for classes may only be made through the Platform and no payments shall be made to the Teachers (whether directly or indirectly or in kind or barter). Confirmation of payment may be issued to you by email or SMS within twenty (24) hours of our receipt of payment.
5.8 By booking a class or classes, you are responsible for:
* Full payment of the class fee in advance, in cleared funds;
* Ensuring the Teacher has access to the designated class location which must, in all cases, represent a suitable, clean and comfortable space in which the class can be performed, with all appropriate facilities; and
* Ensuring the health and safety of the Teacher whilst at the designated location, if this is selected by you.
5.10 With respect to credit card and debit card transactions, please note it is your responsibility to check with your bank first prior to making a purchase on the Platform that they do not levy any additional service, loyalty fees, finance charges, foreign exchange or other charges and fees for use of such cards. We will not be held responsible or liable for any excess charges made by banks to your credit or debit card. You are responsible for taxes in addition to the class fees.
5.11 In future we may offer other modes of payment and in such case you will still be liable in accordance with the above provision for any excess or associated charges.
6.1 The price of classes varies according to the type of class, number of attendees and selected Teacher.
6.2 Class prices are updated from time to time at our sole discretion, and the class price you will be required to pay for a specific class will be determined by reference to the prices in force at the date when that class is booked. We are not obligated to maintain any particular rates for classes.
7. LATE POLICY
Once a class is booked, you are responsible to arrive on time to your class. Teachers are obligated to wait only fifteen (15) minutes past the scheduled time of the class. Once this time has elapsed, the Teacher is free to leave and the class will be lost. No refunds or compensation will be made in this case and classes lost may not be rescheduled.
8. CLASS TIMINGS
Class timings are sixty (60) minutes excluding the Teachers’ travel time.
9. CANCELLATION POLICY
9.1 Payments are non refundable.
Classes once confirmed, cannot be rescheduled with another Teacher or even with the same Teacher, unless approved by us.
If you wish to cancel up to twenty-four (24) hours in advance of a scheduled class, you may do so free of charge. Any payment in such case, will be credited back to you as class credit on your account on the Platform – this credit will be valid for a period of three (3) months, after which it will automatically lapse and will not be refunded nor can be used.
Such credit cannot be encashed, transferred or refunded in any manner.
9.2 Classes cancelled less than twenty-four (24) hours in advance will be charged in full. No compensation, refunds or rescheduling will be permitted.
9.3 A cancellation fee is charged in order to compensate the Teacher because it is not reasonable to expect that Teacher to be able to provide a Class to another booking where you cancel with short or no notice.
10. PACKAGE EXPIRATION/REFUND POLICY
All ‘package’ classes expire three (3) months from the date of purchase. All packages are non-refundable, cannot be encashed and are non-transferable. All package classes must be booked with the same Teacher.
11. SPECIAL PRICING
From time to time Core 8 may run promotions, contests or other special pricing activities. These may be subject to additional terms and conditions which can be found on the Platform and are hereby incorporated by reference into these terms. Promotions, contests, privileges are only valid for the time period specified by Core 8.
Unless specified otherwise at the time of booking a class, your Teacher may provide 1 mat, 2 blocks and 1 strap per class. You are responsible for any other equipment necessary for the class, unless previously agreed with that Teacher.
13. RELATIONSHIP WITH TEACHERS
13.1 Core 8 is not a party to any agreement between you and the Teachers however you agree that all classes with the Teachers shall only be booked by you through the Platform and you will not have any direct or separate commercial agreement with the Teachers. You understand and agree that a breach of this clause will cause us damages for which you will directly be held liable which will be payable on demand.
13.2 The Teachers' Terms and Conditions are set out in the Client Consultation Form which are available to view here. You will be asked to confirm your acceptance of these terms prior to receiving the class. If you do not accept or sign these Teachers’ Terms and Conditions you may not receive the class and receiving the class without signature of this document will be at your sole risk and responsibility.
13.3 In the event of Force Majeure / your Teacher is too ill to teach your class we will contact you to offer a cover Teacher as quickly as possible or refund you the class credit to use within three (3) months of the booking date.
13.4 The Platform enables those seeking classes to book private appointments with Teachers seeking to provide such classes. Whilst Core 8 interviews and assesses all Teachers who wish to provide classes through the Platform, we make no representations regarding the reliability, quality or suitability of the Teacher you may book. Accordingly, you acknowledge and agree that Core 8 does not have any obligation to conduct any background checks on any Teacher and have no obligation in respect of any class they may provide.
13.5 When interacting with any Teacher you should exercise caution and common sense to protect your personal safety, details and property, just as you would
when interacting with other persons who are unknown to you.
13.6 Our Teachers are valued by us therefore we expect you to treat them professionally and with respect. Any harassment, abuse, threatening behaviour or violation of the rights of the Teachers or Core 8 may result in the matter being taken to the local authorities and legal prosecution.
14. THIRD PARTY SITES
14.1 The Platform may include advertisements with external links, which if you click on will lead you to separate web pages (“Third Party Sites”). Once you click or access these Third Party Sites, you will leave the Platform.
14.3 We do not review, represent endorse, manage, operate or control the content of any of the Third Party Sites, unless otherwise expressly stated in the Terms. We cannot be responsible or held accountable for the content displayed on Third Party Sites and you will access and use these External Sites at your sole risk and liability.
15. LIMITATION OF LIABILITY
15.1 It is your responsibility to ensure you are certain and understand all aspects of any classes or specialisations of Teachers, and understand the terms and conditions of each class, prior to booking it. You will be bound by these Terms and the respective, specific terms of a booking, and if there is any inconsistency between the specific terms of a class and these Terms, the specific booking terms will prevail.
15.2 Accordingly, we have no liability whatsoever for any classes and you expressly agree and acknowledge that your sole and exclusive rights and remedies with respect to anything listed or advertised on the Platform are against the respective third party business you have transacted with, and not against us. Taking into account the above mentioned exclusion of liability, in case any liability is established by an entity with jurisdiction in accordance with these Terms, in a matter against us, you expressly acknowledge and agree that the maximum limit for any liability claim shall not in any event exceed the amount contributed by you to us in respect of the specific class value to which any liability relates.
16. INTELLECTUAL PROPERTY
Core 8, the Core 8 logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Platform or any other channels belong to us and are protected by intellectual property law. All rights are reserved to us. You agree not to use, disseminate, publish or reverse engineer any content or other intellectual property rights in this Platform without our prior written consent.
You agree to defend and indemnify us and the Teachers from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your booking through the Platform, attendance or participation in classes, use or misuse of, or access to the Platform and otherwise from your violation of our terms.
18. MODIFICATION AND TERMINATION
We may modify our Terms or terminate use of the Platform at any time without notice. The class prices may also change from time to time, without notice except for those classes that are already booked and paid for. We may also change, suspend, terminate or discontinue any aspect of the Platform including availability of certain features at any time for any reason, without notice. Please email hello@Core-8.com for any other enquiries.
If a court in the United Arab Emirates finds any part of the Terms (or part of it) unenforceable or invalid then such part shall be deemed deleted and the rest of the Terms shall continue to be in full force and effect to the fullest extent permissible by the applicable laws.
20. GOVERNING LAW AND JURISDICTION
21.1 As stated above, we introduce individuals or groups seeking wellness classes to Teachers seeking to provide such classes. We are not liable or responsible for the fulfilment of any booking or the performance of the Teacher. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Teachers or any classes.
21.2 We are not medical practitioners nor do we provide medical advice or medical treatment. We do not diagnose health or medical problems or take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional and always inform your Teacher of this prior to your class. This is also outlined in the client consultation form you will be asked to read and sign prior to the beginning of your class.
21.3 You undertake all and any classes at your sole risk and liability. We are not liable or responsible for any errors in or failure to provide any services or classes through the Platform due to your error or failure to provide accurate and complete information.
21.4 Whilst we make every effort to ensure that the Platform is functional and available at all times, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of the Platform. We reserve the right to suspend or cease the operation of all or part of the Platform from time to time at our sole discretion.